Returns & Exchanges
We try to make online returns and exchanges as easy as possible. If you need to make a return or exchange for an online purchase simply do the following:
- Send an e-mail to Shop@SandValleyGolfResort.com
- Include your Order # in the subject of the e-mail
- List the items you are returning or exchanging
- If you're requesting an exchange, list the items you would like to exchange for.
- Please list the reason for your exchange or return
- We'll send you an e-mail with packing instructions and a shipping label so that you can mail back your items Free of Charge! Simply print out the label, tape it to the original packaging and drop it off at your nearest USPS or FedEX location.
What can be returned or exchanged?
- An item that is in new condition, still contains the original tags, and is in the original packaging can be returned or exchanged.
- Any sale or discounted items are final sale and non-returnable.
How long do you have to make a return or exchange?
- You may return your purchase within 30 days of the original purchase date for a full refund less shipping costs.
- All legitimate exchanges made within 30 days of the original purchase date will be exchanged for no additional cost.
Will you be fully refunded for a legitimate return?
- All legitimate returns made within 30 days of the original purchase date will be fully refunded. However, you will not be reimbursed for the original shipping costs of the returned item(s).
Can you exchange an item you purchased for a similar item in a different size, color, or style than you ordered?
- Yes! As long as the item you ordered is in new condition, with original tags and packaging, you may exchange it within our 30-day window for an item of equal or lesser value. If you exchange an item for a different one of lesser value, we will wire the difference to the credit card account you used to make your purchase.
What address should you ship your return or exchange to?
Sand Valley Golf Resort
Attn: Internet Returns
1697 Leopold Way
Nekoosa, WI 54457
If you have any additional questions about our return or exchange policy please contact us via e-mail or phone. Our wonderful staff will be eager to help you with any questions or concerns you may have.